/* IT help / tickets (#112) */
.tickets-page { display: flex; flex-direction: column; gap: var(--space-5); }
.tickets-page .page-head h1 { display: flex; align-items: center; gap: var(--space-2); }
.tickets-page .page-head h1 .icon { color: var(--primary); }
.tickets-page .lead { margin: var(--space-1) 0 0; max-width: 60ch; }
.tickets-trap { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.tickets-mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; }

/* The form and the side column */
.tickets-layout { display: grid; gap: var(--space-5); grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); align-items: start; }
.tickets-form-card { border-top: 4px solid var(--primary); }
.tickets-choice { display: grid; gap: var(--space-2); grid-template-columns: repeat(auto-fit, minmax(min(100%, 220px), 1fr)); }
.tickets-choice-option { position: relative; display: flex; cursor: pointer; }
.tickets-choice-option input { position: absolute; opacity: 0; pointer-events: none; }
.tickets-choice-option > span {
    flex: 1; display: grid; grid-template-columns: auto 1fr; column-gap: var(--space-2); align-items: center;
    padding: var(--space-3); border: 2px solid var(--border); border-radius: var(--radius); background: var(--surface);
    transition: border-color var(--transition), background var(--transition);
}
.tickets-choice-option > span .icon { grid-row: span 2; color: var(--text-muted); width: 1.4em; height: 1.4em; }
.tickets-choice-option > span small { grid-column: 2; font-size: var(--text-sm); }
.tickets-choice-option:hover > span { border-color: var(--border-strong); }
.tickets-choice-option input:checked + span { border-color: var(--primary); background: var(--primary-soft); }
.tickets-choice-option input:checked + span .icon { color: var(--primary); }
.tickets-choice-option input:focus-visible + span { outline: 3px solid var(--focus); outline-offset: 2px; }
.tickets-steps { margin: 0; padding-left: 1.3rem; display: grid; gap: var(--space-2); }
.tickets-info { border-left: 4px solid var(--accent); }
.tickets-info p, .tickets-aside p { margin: 0; }

/* Head of a ticket: the code and the subject */
.tickets-head { display: flex; flex-wrap: wrap; gap: var(--space-4) var(--space-6); align-items: flex-start; border-top: 4px solid var(--primary); }
.tickets-head-main { flex: 1; min-width: min(100%, 280px); display: flex; flex-direction: column; gap: var(--space-2); }
.tickets-head-main p { margin: 0; }
.tickets-label { margin: 0; font-size: var(--text-sm); text-transform: uppercase; letter-spacing: 0.08em; font-weight: 700; color: var(--text-muted); }
.tickets-code { margin: var(--space-1) 0 0; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: clamp(1.8rem, 8vw, 2.6rem);
                font-weight: 800; letter-spacing: 0.08em; color: var(--primary); line-height: 1.1; white-space: nowrap; }
.tickets-code-small { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-weight: 700; letter-spacing: 0.04em; }
.tickets-subject { font-size: var(--text-xl); margin: 0; overflow-wrap: anywhere; }
.tickets-meta { display: flex; flex-wrap: wrap; gap: var(--space-2); align-items: center; }
.tickets-facts { display: grid; gap: var(--space-2) var(--space-5); grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); margin: var(--space-2) 0 0; }
.tickets-facts dt { font-size: var(--text-sm); color: var(--text-muted); }
.tickets-facts dd { margin: 0; font-weight: 600; }
.tickets-link-input { width: 100%; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: var(--text-sm); }

/* The conversation */
.tickets-thread { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: var(--space-3); }
.tickets-message { max-width: 88%; padding: var(--space-3) var(--space-4); border-radius: var(--radius-lg); border: 1px solid var(--border); background: var(--surface-2); }
.tickets-message--student { align-self: flex-end; background: var(--primary-soft); border-color: color-mix(in srgb, var(--primary) 25%, var(--border)); border-bottom-right-radius: var(--radius-sm); }
.tickets-message--staff { align-self: flex-start; border-bottom-left-radius: var(--radius-sm); }
.tickets-message--note { align-self: stretch; max-width: none; background: var(--warning-soft); border-style: dashed; border-color: color-mix(in srgb, var(--warning) 45%, transparent); }
.tickets-message-head { display: flex; flex-wrap: wrap; align-items: center; gap: var(--space-1) var(--space-2); margin-bottom: var(--space-2); font-size: var(--text-sm); }
.tickets-message-head time { margin-left: auto; }
.tickets-avatar { display: inline-grid; place-items: center; width: 1.8rem; height: 1.8rem; border-radius: 50%; background: var(--surface); color: var(--primary); border: 1px solid var(--border); }
.tickets-avatar .icon { width: 1rem; height: 1rem; }
.tickets-message-body { overflow-wrap: anywhere; }
.tickets-event { display: flex; flex-wrap: wrap; justify-content: center; gap: var(--space-1) var(--space-3); font-size: var(--text-sm); color: var(--text-muted); text-align: center; }
.tickets-event .icon { vertical-align: -0.15em; }

/* "My tickets" */
.tickets-list { list-style: none; margin: 0; padding: 0; display: grid; gap: var(--space-2); }
.tickets-list-item { display: flex; align-items: center; gap: var(--space-4); padding: var(--space-4); color: var(--text); text-decoration: none;
                     transition: border-color var(--transition), transform var(--transition); }
.tickets-list-item:hover { border-color: var(--primary); color: var(--text); }
.tickets-list-item .tickets-code-small { color: var(--primary); }
.tickets-list-main { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.tickets-list-main strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* IT team */
.tickets-open-code { display: flex; flex-direction: column; gap: var(--space-2); border-top: 4px solid var(--primary); }
.tickets-open-label { display: flex; align-items: center; gap: var(--space-2); font-weight: 700; font-size: var(--text-lg); }
.tickets-open-label .icon { color: var(--primary); }
.tickets-open-row { display: flex; gap: var(--space-2); }
.tickets-open-row input { flex: 1; min-width: 0; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 1.2rem; letter-spacing: 0.08em; text-transform: uppercase; }
.tickets-filter { display: flex; flex-wrap: wrap; justify-content: space-between; gap: var(--space-3); align-items: center; }
.tickets-status-filter { display: flex; flex-wrap: wrap; gap: var(--space-1); }
.tickets-count { opacity: 0.7; font-variant-numeric: tabular-nums; margin-left: 0.25em; }
.tickets-search { display: flex; gap: var(--space-2); }
.tickets-search input { min-width: 0; width: 16rem; }
.tickets-table td { vertical-align: top; }
.tickets-table tr.is-open td:first-child { box-shadow: inset 3px 0 0 var(--warning); }
.tickets-row-meta { display: block; font-size: var(--text-sm); }
.tickets-staff-layout { display: grid; gap: var(--space-5); grid-template-columns: minmax(0, 1fr) 18rem; align-items: start; }
.tickets-staff-aside .btn-block { width: 100%; }
.tickets-note-card { background: color-mix(in srgb, var(--warning-soft) 45%, var(--surface)); }

@media (max-width: 860px) {
    .tickets-layout, .tickets-staff-layout { grid-template-columns: 1fr; }
}
@media (max-width: 520px) {
    .tickets-message { max-width: 100%; }
    .tickets-search, .tickets-search input { width: 100%; }
    .tickets-search input { flex: 1; }
    .tickets-open-row { flex-direction: column; }
    .tickets-list-item { flex-wrap: wrap; gap: var(--space-2) var(--space-3); }
    .tickets-list-main { flex-basis: 100%; order: 3; }
}